Shipping policy

Last updated: August 26, 2026

Every order from Diamond Designs ships free, fully insured, requires a signature, and arrives in packaging that does not announce what is inside.

Where We Ship

We ship within the continental United States only. We do not currently ship to Alaska, Hawaii, United States territories, or internationally.

We cannot ship to hotels, PO boxes, or freight forwarding addresses. Orders must go to a residential or business address where an adult can sign.

Processing Time

In stock items are prepared and shipped within one to two business days of your order being placed and payment clearing.

Orders that require sizing, special ordering from a designer, or custom work take longer. We contact you with a specific date rather than leaving you to guess.

Orders placed on weekends or public holidays are processed on the next business day.

Shipping Cost and Speed

Shipping is free on all orders, with no minimum order value.

We do not offer overnight or next day shipping. Insured jewelry moves on standard insured services, which is what keeps the coverage intact.

Insurance

Every shipment is insured for its full value from the moment it leaves our store until it is signed for at the delivery address. You are not charged for this and you do not need to request it.

Insurance coverage ends once the package has been signed for.

Signature Requirement

All shipments require an adult signature on delivery. Our packages cannot be left at a door, with a neighbour, or in a parcel box, and no delivery instruction can override this.

If nobody is available, the carrier leaves notice and attempts delivery again. After the final attempt the package is held for collection and then returned to us, and we will contact you to arrange reshipment.

Packaging

Nothing on the outside of the package identifies its contents or names our business as a jeweler. Gift packaging is included at no charge on every order.

If the item is a gift, ask us for a packing slip without prices before the order ships and we will include one.

Tracking

A tracking number is emailed to you as soon as your order ships. Tracking can take up to twenty four hours to become active with the carrier.

If tracking has not updated within two business days of dispatch, contact us at info@dia-designs.com and we will look into it directly with the carrier.

Shipping Address

Orders are shipped to the address entered at checkout. Please check it carefully. We cannot change a delivery address once a package has been dispatched, and we are not responsible for a package delivered correctly to an address that was entered incorrectly.

For security, orders shipping to an address other than the billing address may be verified before dispatch. If any confirmation is required we contact you by phone or email. This protects you as much as it protects us.

Local Pickup

You are welcome to collect your order at our store at 500 Boston Post Road, Orange, CT 06477. Contact us before ordering to arrange it, and bring photo identification matching the name on the order.

Delays

Once a package leaves our hands, delivery timing belongs to the carrier. Weather, holiday volume and other conditions can all cause delay. We track every shipment and will keep you informed, but published carrier transit times are estimates and not guarantees.

Lost or Damaged Shipments

Contact us immediately at (203) 799-7999 or info@dia-designs.com. Because every shipment is insured, a claim can be opened and resolved.

If a package arrives damaged, or with any sign that it has been opened, photograph it before opening and keep all packaging materials until the claim is closed.

Questions

Diamond Designs LLC, 500 Boston Post Road, Orange, CT 06477. Phone (203) 799-7999. Email info@dia-designs.com.

Diamond Designs LLC | 500 Boston Post Road, Orange, CT 06477 | (203) 799-7999 | info@dia-designs.com