Frequently asked questions
Who is Diamond Designs?
Diamond Designs is an independently owned retailer in Orange, CT with a growing e-commerce presence. For a little history –Diamond Designs History
Is it safe to put my credit card number into this website?
Yes, we do not store any of your credit card information. That part of our transaction is handled by Stripe, our credit card processor.
Are there payment options?
Yes. We accept PayPal and Amazon Checkout.
We do not share your information with anyone.
I am purchasing this item as a gift. Can I hide the price on the packing slip?
Yes. Please just share this information with us in your notes at checkout.
I have a question on an item that I saw on your site, Amazon or eBay.
Please email that question with the link for the specific item to firstname.lastname@example.org. We try to reply to all emails within 24 hours.
How are your products shipped?
Your item will be shipped in an attractive gift box. Both the shipping and box are at no charge to you.
I have ordered an item through your website, Amazon or eBay, and I have a question about shipping or tracking.
Please email that question with the order number and item to email@example.com. We try to reply to all emails within 24 hours.
What is the warranty?
All items purchased online are warranted for six months from purchase against manufacturer’s defect.
What is your return policy?
All items purchased online may be returned in their original condition within 21 days for a full refund.
I would like to return my order.
You must notify us first.
Then, please ship with packing slip to:
500 Boston Post Road
Orange CT, 06477
You will be credited in the same method you paid once your return is processed (usually 24 hrs from receipt).