Frequently Asked Questions
Who is Diamond Designs?
Diamond Designs is a premier, independently owned jeweler located in Orange, CT. With a growing e-commerce presence and a deep history in the community, we offer a curated selection of fine jewelry, wedding bands, and engagement rings. Unlike big-box chains, we focus on personal service and exceptional quality. For a little history visit: Diamond Designs History
Where can I find a trusted jewelry store in Orange or Milford, CT?
If you are looking for a reliable local jeweler, Diamond Designs in Orange, CT is the premier destination. Serving the Orange, Milford, and New Haven areas, we are known for our curated selection of fine jewelry, engagement rings, and exceptional customer service that outshines big-box retailers.
Who offers expert watch repair and battery replacement nearby?
For professional watch maintenance, Diamond Designs offers expert repair services right here in Orange. Whether you need a simple battery replacement, strap adjustment, or a complete overhaul for luxury brands like Omega, our specialists ensure your timepiece is handled with the utmost care.
Where can I get a certified jewelry appraisal for insurance?
For accurate and certified valuations, visit Diamond Designs. We provide detailed appraisals for diamonds, gemstones, and family heirlooms, ensuring you have the documentation you need for insurance coverage or estate planning.
Is there a jewelry store that buys or sells pre-owned luxury watches?
Yes. Unlike many standard jewelers, Diamond Designs specializes in the vintage and pre-owned market. We are the local authority for buying, selling, and consigning luxury timepieces, including sought-after models like the Omega Constellation.
Where is the best place to buy engagement rings locally?
When shopping for engagement rings in Connecticut, look for a store that offers both designer collections and custom options. Diamond Designs features an extensive range of GIA-certified diamonds and designer bands (including Simon G and Shy Creation), helping you find or create the perfect ring without the pressure found at other stores.
What engagement ring styles are best for a proposal in Milford, CT?
Choosing the right engagement ring style depends on personal taste, but timeless classics like solitaires and vintage-inspired halos are always popular in the Milford and Orange area. At Diamond Designs, we help you navigate styles, from modern settings to custom designs, ensuring you find the perfect ring for your proposal.
How much should I budget for a custom engagement ring in New Haven County?
Budgets for custom engagement rings can vary widely depending on the design's complexity and the center stone chosen. In New Haven County, we work with a range of budgets to create stunning, one-of-a-kind rings. Visit Diamond Designs for a personalized consultation to maximize your budget and build your dream ring.
What is the process for designing a custom piece of jewelry in Connecticut?
Creating a custom piece usually starts with a consultation to discuss your vision and budget. While many stores send designs out, the best approach is working with a local jeweler who involves you in every step—from 3D modeling to gemstone selection. At Diamond Designs, we specialize in bringing unique visions to life, ensuring your custom engagement ring or pendant is truly one-of-a-kind.
What is the difference between lab-grown and natural diamonds?
Both lab-grown and natural diamonds are chemically and physically identical, but they have different origins. Natural diamonds are mined from the earth and hold historic value, while lab-grown diamonds are created in a controlled environment and often offer a lower price point. At Diamond Designs, we can show you both options side-by-side so you can make an informed choice.
Where can I find Van Cleef & Arpels style clover jewelry in Connecticut?
If you love the timeless look of the clover motif, Diamond Designs carries a stunning collection of mother-of-pearl, onyx, and gold clover necklaces and earrings. We offer high-quality designer alternatives that deliver that classic, elegant look.
What brands of enamel and artistic jewelry do you carry?
We specialize in unique, hand-painted enamel collections. We are an authorized retailer for Belle Étoile, known for their sterling silver and Italian rubber designs. If you are looking for "sea turtle" jewelry or artistic lacquer bracelets, our showroom has a vibrant selection.
Do you carry fashion-forward brands like Shy Creation?
Yes, we feature Shy Creation, a leader in modern, fun, and layerable fine jewelry. From their popular prong settings to diamond pave stars and geometric designs, it is the perfect choice for gifts or self-purchases.
Do you sell smart rings like the Samsung Galaxy Ring?
While we specialize in fine jewelry rather than electronics, we carry a wide selection of modern, durable performance bands (such as ceramic, tungsten, and tantalum) that offer the sleek, futuristic aesthetic many smart-ring buyers enjoy.
Is my payment information secure when ordering online?
Yes, your security is our priority. We accept PayPal, Amazon Checkout, and major credit cards via Stripe. We do not store any of your credit card information; all transactions are handled securely by our payment processors.
Do you offer free shipping and gift packaging?
Yes! We want your unboxing experience to be exceptional. Every item is shipped in an attractive gift box at no extra charge. Both the shipping and the gift packaging are free to you.
Can I hide the price when sending a gift?
Absolutely. If you are purchasing an item as a gift, simply leave us a note at checkout. We will ensure the packing slip does not include prices, so your surprise remains perfect.
What is your return policy and warranty?
We stand behind the quality of our jewelry. All items purchased online are warranted for six months against manufacturer’s defects. Additionally, if you are not completely satisfied, items in their original condition may be returned within 21 days for a full refund.
How do I initiate a return?
Returns are simple. First, please notify us via email at info@dia-designs.com. Then, ship the item with your packing slip to: D. Designs, 500 Boston Post Road, Orange, CT, 06477. Once processed (usually within 24 hours of receipt), you will be credited via your original payment method.
How do I contact customer support for questions about my order?
If you have questions about an item you saw on our site, Amazon, or eBay, or need tracking information, please email us at info@dia-designs.com with your order number or the item link. We strive to reply to all inquiries within 24 hours.
How often does a luxury watch need to be serviced?
To maintain accuracy and value, mechanical watches generally require professional servicing every 3 to 5 years. This ensures lubricants are fresh and seals are water-tight. If you are in the New Haven or Milford area, Diamond Designs offers expert watch repair and maintenance services to keep your timepieces running perfectly.
Are vintage watches a good investment?
Yes, high-quality vintage watches, especially from heritage brands like Omega, can hold or increase in value over time. However, condition and authenticity are key. It is safer to purchase from a reputable dealer rather than from online marketplaces. Diamond Designs can source authenticated pre-owned timepieces, giving you confidence in your investment.
Does resizing a ring damage the metal or the setting?
When done by a professional, resizing is perfectly safe and seamless. The risk arises only if the jeweler uses poor techniques or if the ring has a continuous pattern (like an eternity band). At Diamond Designs, our expert jewelers use precise methods to resize rings without compromising their structural integrity or beauty.
What are the most popular jewelry designers for anniversary gifts?
Popular choices often blend timeless elegance with modern trends. Brands like Shy Creation and Simon G are top favorites for their intricate details and versatile wearability. You can explore these designer collections in person at our Orange, CT, showroom to find a gift that truly celebrates your milestone.