Refund policy

Last updated: August 26, 2026

We want you to be completely happy with your purchase. If something is not right, this policy explains exactly what to do and what to expect.

Return Window

You may return eligible items within twenty one (21) days of the date your order is delivered. The same twenty one day window applies to purchases made in our store.

To start a return, contact us at info@dia-designs.com or (203) 799-7999 with your order number before shipping anything back.

Return Shipping Is On Us

We pay return shipping. Once your return is approved we provide a prepaid, insured shipping label. There is no restocking fee and no deduction of any kind from your refund.

Condition of Returned Items

To be eligible for a refund or exchange, an item must be:

•     Unworn, unused and in the same condition in which you received it

•     In its original packaging, including boxes, pouches and protective materials

•     Accompanied by all original documentation, including diamond certificates, appraisals and warranty cards

•     Free of any alteration, sizing, engraving or repair performed by anyone other than Diamond Designs

Items returned without their certificate or appraisal cannot be refunded until that documentation is received, because the certificate forms part of the value of the item.

Items That Cannot Be Returned

•     Custom, bespoke and made to order pieces

•     Engraved or personalised items

•     Rings that have been resized or altered at your request

•     Earrings and pierced body jewelry, for hygiene reasons

•     Special orders placed with a designer on your behalf

•     Items identified as final sale or clearance at the time of purchase

•     Gift cards

How to Return an Item

1.   Email info@dia-designs.com or call (203) 799-7999 within twenty one days of delivery. Include your order number and the reason for the return.

2.   We confirm eligibility and send you a prepaid insured shipping label.

3.   Pack the item securely in its original packaging with all documentation included.

4.   Ship it using the label we provide.

5.   Once received and inspected we notify you by email that the return has been received and whether it has been approved.

Items shipped back without contacting us first are not covered by our label or our insurance, and we cannot take responsibility for a return that arrives damaged or does not arrive at all.

Refunds

Approved refunds are processed within three (3) business days of the returned item reaching us and passing inspection, and are issued to the original payment method. Your bank or card issuer may take additional time to post the credit, which is outside our control.

No restocking fee is applied and no shipping cost is deducted.

If your refund has not appeared within ten business days of our confirmation email, contact your bank first, then contact us and we will trace it with you.

Exchanges

Exchanges are available within the same twenty one day window and under the same conditions. Contact us and we will arrange the exchange directly rather than putting you through a return followed by a new order. If the replacement costs more, the difference is charged at the time of exchange. If it costs less, the difference is refunded to your original payment method.

Damaged, Defective or Incorrect Items

Inspect your order as soon as it arrives. If an item is damaged in transit, defective, or is not what you ordered, contact us within seven (7) days of delivery at info@dia-designs.com with your order number and photographs of both the item and the packaging.

We will arrange a repair, a replacement or a full refund at no charge to you. Every shipment we send is fully insured, so keep all packaging until the matter is resolved.

Sale Items and Gifts

Discounted items are returnable under this policy unless they were identified as final sale at the time of purchase.

If an item was received as a gift and shipped directly to you, contact us and we will arrange store credit in your name for its value. If the order was shipped to the gift giver, the refund is issued to them.

Warranty

This policy covers returns and refunds. It is separate from our warranty coverage, which addresses manufacturing defects.

Questions

Diamond Designs LLC, 500 Boston Post Road, Orange, CT 06477. Phone (203) 799-7999. Email info@dia-designs.com. We answer emails within one business day.

 

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Diamond Designs LLC | 500 Boston Post Road, Orange, CT 06477 | (203) 799-7999 | info@dia-designs.com