Contact Diamond Designs: Talk to a Jeweler, Not a Call Center

Most jewelry questions are answered faster by a person who can hold the piece. Here is every way to reach us, and what to expect when you do.

There is a difference between a store that takes your message and a store that answers your question. A ring that needs sizing, a watch that stopped, a stone you inherited and know nothing about, a proposal you are quietly planning six months out. None of those are ticket numbers. They are conversations, and they go faster when you are talking to the people who actually do the work.

Diamond Designs has been an independently owned jeweler in Orange, Connecticut since 2002, serving Orange, Milford, New Haven and the surrounding towns. Call, email, walk in, or book time in advance. Whichever you choose, you are dealing directly with our bench and our gemologists.

How to Reach Us

Phone: (203) 799-7999  Best for repairs, service questions, availability, and anything you would rather explain out loud than type.

Email: info@dia-designs.com  Best for order questions, tracking, returns, and photos of a piece you want looked at. We reply to all inquiries within 24 hours.

In person: 500 Boston Post Road, Orange, CT 06477. Walk-ins are always welcome.

By appointment: Request an appointment  Best for engagement rings, custom design, and anything where you want unhurried time and the full case pulled for you.

Store Hours

•        Monday: Closed

•        Tuesday: 10 a.m.–6 p.m.

•        Wednesday: 10 a.m.–6 p.m.

•        Thursday: 10 a.m.–8 p.m.

•        Friday: 10 a.m.–6 p.m.

•        Saturday: 10 a.m.–5 p.m.

•        Sunday: Closed 

What to Contact Us About

Different questions reach the right person faster through different doors. Here is where each one lands:

•        Engagement rings and custom design. Book an appointment. This is the one that genuinely benefits from time set aside, and often from bringing the person whose taste matters most.

•        Jewelry and watch repair. Call or walk in. Sizing, restringing, prong retipping, battery replacement, strap adjustment, and full overhauls on brands like Omega are handled by our own specialists.

•        Appraisals. Call or book. We provide certified valuations for diamonds, gemstones and heirlooms, documented for insurance or estate purposes.

•        Selling or consigning. Call or bring the piece in. We buy and consign fine jewelry and pre-owned luxury watches, and we tell you what a piece is before we tell you what it is worth.

•        Online orders, tracking, returns. Email with your order number or the item link. This includes anything bought through our site, Amazon or eBay.

•        Something you inherited and know nothing about. Bring it in. There is no cost to find out what it is, and no obligation attached to the answer.

Bring the piece rather than a description of it. Almost every jewelry question is answered faster in the hand than over the phone.

What Happens When You Get in Touch

You reach the store, not an outsourced line. Emails are answered within 24 hours by someone who can see your order. Calls reach the floor, and if the person who can answer you is at the bench, we will tell you when they are free rather than guess on their behalf.

For anything that needs to be seen, we will look at it in front of you and explain what we are looking at. That applies whether you are buying, selling, or just curious. Every piece we sell carries a lifetime limited warranty, and online purchases are covered for six months against manufacturer defects. Returns are accepted within 21 days in original condition, as set out in our return policy.

Visiting the Store

We are on Boston Post Road in Orange, with parking on site. The showroom carries our full designer collections including Simon G., Shy Creation, Zeghani, Bassali, Belle Etoile, Ritani, ArtCarved, Lashbrook and Triton, along with our own custom work and a rotating selection of estate and pre-owned pieces.

If you would rather look around first, take the virtual tour, or see the areas we serve.

Follow Along

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New arrivals, custom pieces in progress, and the occasional look at what comes across the bench.

Frequently Asked Questions

Do I need an appointment? No. Walk-ins are welcome any time we are open. Appointments are worth booking for engagement rings and custom design, where having time set aside makes a real difference.

Can you tell me what my jewelry is worth over the phone? Not accurately. Metal content, stone quality and maker all have to be seen. Bring it in, or email photos and we will tell you whether it is worth a visit.

Do you charge for evaluations? No. Looking at a piece and telling you what it is costs nothing. Formal written appraisals for insurance are a separate paid service.

Can you repair a piece I did not buy from you? Yes. Our repair work is open to anyone, regardless of where the piece came from.

How do I return an online order? Email info@dia-designs.com first, then ship the item with your packing slip to D. Designs, 500 Boston Post Road, Orange, CT 06477. Refunds are usually processed within 24 hours of receipt.

Do you ship, and is it free? Yes, and yes. Shipping is insured and free, and every order arrives in a gift box at no extra charge. Leave a note at checkout if you want prices left off the packing slip.

Come see us, or start the conversation from wherever you are. Book an appointment, call (203) 799-7999, or email info@dia-designs.com.

Diamond Designs | 500 Boston Post Road, Orange, CT 06477 | Serving Orange, Milford, New Haven and all of New Haven County