At Dia-Designs.com, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express.
As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 20-day return policy, detailed below.
Shipping We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses ONLY in the continental United States, Hawaii, Alaska and Canada using private carriers. Shipments WILL NOT be made to PO Box destinations. We use UPS as our main shipping provider. If you cannot receive a package by UPS please contact us at 203-799-7999 and we can discuss the proper shipping for your area.
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and may at the discretion of UPS require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time. (Processing time usually two business days)
SHIPPING OPTION
CHARGE
In-Store Pickup
Free
UPS (under $500)
$9.95
UPS (over $500)
Free
USPS (under $500)
$14.95
USPS (over $500)
$4.95
Fedex Next Day (under $500)
$24.95
Fedex Next Day (over $500)
$14.95
Questions
For product inquiries or help using the Dia-Designs.com website, please call 203-799-7999.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement within 20 days.
Returns are easy.
You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
Follow the instructions on the Merchandise Return Form.
Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
Orders that have been customized can not be returned.
All manufacturers' warranties are in effect.
All loose stones with certificates must be returned with the certificate or there will be a $250 charge for the certificate replacement.
Send the package to:
Diamond Designs, 500 Boston Post Road, Orange, CT 06477
